STS Transition

Author: Jeff Billings

Cabinet approved "The STS Transition and Permanence Plan", which was developed in collaboration with and/or input from Principals, STRs, Cabinet, STSs, and IT. Said plan called for the deployment of mobile phones to STSs. The IT Department made the determination to deploy iPhones to the Technologists and Programmers and cascade our current Nextel phones to the STSs.


Principals were very clear that they felt the STSs needed a phone - I agree with them. Technologists and STSs are mobile staff. They do not spend the majority of their time in front of a desk that has a phone. Frequently, they are also without their computer, as they move and fix equipment within a site. Ticket escalation, "just in time" support, etc., require the need for periodic immediate contact. Said contact can in fact significantly impact perceived and real quality of service and costs.

(emailed as a message using the iPhone)

 

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